howtousewattpad

IMPORTANT WATTPAD CONTENT UPDATE:
          	
          	Hello Wattpaders,
          	
          	There has been an update to Wattpad's Content Guidelines, effective April 15, 2024, regarding the age of consent that is now raised in stories to 18+. This change will clarify how Teen Fic and YA writers should approach romance storylines. Please carefully read through the information available via the link below, ensuring that your stories comply with these guidelines and are not at risk of being removed by Wattpad. 
          	
          	https://www.wattpad.com/1436342697-news-updates-upgrading-our-moderation-capabilities
          	
          	We would also like to remind you that this profile is run and maintained by a team of Wattpad Ambassadors, who are volunteers and do not have any role in decisions made by Wattpad. Please, direct questions about the changes to the linked chapter above.
          	
          	Thank you for your attention and we wish you continued happy writing.

TaraNorthman

@howtousewattpad  Well now that you put it that way. I feel like a total azzhat.
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TheOrangutan

@TaraNorthman - Wattpad has no obligation to promote you as such, or to tell you to F Off for that matter. If you're looking for information on how to promote your stories then there's some information here that might be useful to you - https://support.wattpad.com/hc/en-us/articles/201415550-Promoting-your-story - or you can apply to have your stories on the Ambassador Reading Lists, something I know we're disussing on one of the other profiles. Hope that clarifies things a little. Cheers, Gavin
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TaraNorthman

@howtousewattpad  I know how to use Wattpad. When will wattpad promote me or at least respond and tell me to F OFF?
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lost_intranslation11

RE REVISE THE TOP 10 TRENDING OF INDIA! 
          ITS LITERALLY THE SAME SINCE FOREVER!!

TheOrangutan

@lost_intranslation11 - Hi, just want to confirm something with you if I may, by Top 10, are you talking top 10 by rank in a genre, or placement on the Home Page, or something else? If you could give me some more information please I'll see if I can look into it. Thanks, Gavin
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POGOSTICK

Hello! I’ve recently not been able to comment on stories. I am able to post on profiles and my own profile however. This has been going on for abt three days now and I’ve tried logging out of my account, shutting down my phone, closing the tab multiple times(I use wattpad from the website). Every time I hit the send button to post a comment is says in red ‘Comment failed to post’. And yes I have wifi and cellular idk what to do. Help!

POGOSTICK

Ok update they helped and it’s fixed now thank you for your help!
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POGOSTICK

Thank you for responding! I tried the troubleshooting they gave and it didn’t work so I wrote to them and am waiting for a response
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TheOrangutan

@POGOSTICK - Hi, you need to send in a help request / submit a ticket to the Support team please. You can do that from this link: https://support.wattpad.com/ or via the Help pages. Thank you.
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Naziadia_01

Hello Wattpad,
               Sorry to bother you but I was wondering if you could tell me how to register for the 8 chapter challenge that happens every two months. Please I'm interested in it ,please.
          

TheOrangutan

@Naziadia_01 - Hi, you need to pop over to the @justwriteit profile, there's more information there about how to join in on that one. Cheers, Gavin
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QueenMimi96

Hello, I'm having an issue here on Wattpad and it seems that every time I try to report it, I don't get an answer. I was really hoping someone could help me out with this?
          
          I have a story called War of Hearts that was plagiarized by a user called celestialwriter_54 last year. Her story was called Veni Vidi Amavi. In particular, she was taking my main character, Parker, and multiple direct original storylines and dialogue. Anyway, I reported the story and it was taken down. But then a few months later the user re-uploaded it. So the Wattpad Staff deleted and banned that user. Now the user has come back under a new username, dreamerandwriter14, (she is on Tik Tok as well advertising her story under her old username on Wattpad) with that same story under a new name, Illumoria. But everything remains the same in the story itself. So I reported the story again and it was taken down. But then the user filed a counter-notice against me. I'm not sure how her claim was valid this time since the staff didn't allow it the past time she tried to re-upload it. Regardless of that though, the story was re-instated because I didn't file a court order. I do understand that part is legal. It's not the part that I'm contesting at all. What I want to know is since I'd already mentioned that the user has been deleted and banned previously, then why is she allowed to stay this time? I thought that was against the rules of Wattpad to leave a user on here that had been banned?
          
          I'm honestly not trying to bother anyone, I just want to know why things are being handled the way they are. I tried to ask Themis, the staff member who handled the report about it, but she ignored me. I don't know who else to ask at this point. Can you please explain this to me? As I said, I understand about the legal aspect of the counter-notice but this is a previously banned user and I didn't think that was right that she be allowed to stay.
          
          Thanks so much for your time! Means a lot!
          
          Sincerely,
          QueenMimi96

QueenMimi96

@TheOrangutan Small update: my report was closed as "incorrectly reported" for some reason. I opened the ticket again, explaining that this is not a copyright or general issue but a ban evasion case. Hopefully they'll assign me someone who can help solve this :)
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QueenMimi96

@TheOrangutan Ok so I thought of something that may help - I'm going to re-open the last ticket I'd sent in that was misrouted to the wrong department and hopefully it will go to the right one this time. But thank you for all of your help with this! It really means a lot that you took the time to reply back!
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QueenMimi96

@TheOrangutan I totally get that! Thanks again for getting back to me with this. Unfortunately, I already tried that route. I reported the user separately for her being previously banned, noting I'd submitted another ticket for the plagiarism issue, but that ticket got redirected back to the copyright team as well. Even after I explained to the staff member that I was not reporting the user for plagiarism in that particular ticket. I understand the legal aspect of it, of course, but since she's violating the rules of Wattpad itself by coming back on here after being banned the first time, surely she should be banned again for this? That would override the counter-notice since it's an issue with the user herself. Sorry, I'm not arguing or anything. It's just frustrating because it seems like every time I try to get help with this issue, no one knows what to tell me :/
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GuillerminaThin

Hola es normal que  mi historia pasa de número 1en épica a la 940, casi la ultima en un día?

TheOrangutan

@GuillerminaThin - Sí, esto me ha pasado a mí y a la mayoría de los demás usuarios.
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GuillerminaThin

@ GuillerminaThin  Del primero al último? A alguien más le ha pasado eso?
            Cusndo en el resto de etiquetas he mejorado y he ganado bastantes votos, no me parece normal, la verda
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TheOrangutan

@GuillerminaThin - Los rankings son muy variables, así que sí, eso es completamente normal.
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TrippyTorpedo

Hello, I have a question, if we get a new phone and we get wattpad on it and use our email/account that we have been using, do our books come with it or not? 

TrippyTorpedo

@TheOrangutan Now that's a bloody relief, thank you mate
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TheOrangutan

@TrippyTorpedo - anything you've uploaded to your Wattpad account will stay on your account regardless of what device you use.
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girl_wt_glasses

Hey Wattpad,
          
          I just wanted to know have you lost your mind. Like have seriously lost it.
          
          I have been using Wattpad since 2016 and I have never been more disappointed in your then now. If you are reading this and if your account holder team is reading it. Stop deleting profile or good stories. 
          
          This was suppose to be platform for all readers to read engage and dive into the world of books. Anyone can write and explore the platform. Stories which we can read offline.
          
          And with all your changes you are I am sorry to say lossing your self to a 3rd graded book reading app there is barely a difference now. This platform was an emotion for us but now it's frustration (still an emotion but not a good one)
          
          Just a feedback from a once true fan and supporter, who was awake nights to read stories.
          
          Regards
          

TheOrangutan

@girl_wt_glasses - Hi, to respond to your comment there, Wattpad have always reserved the right to remove any stories / profiles that contain content that is contrary to wattpad's guidelines. That's been true for the entire 15 years I have been on the platform. 
            
            Ultimately, if anything has been removed then the writer affected always has the option to appeal the decision.
            
            Anyone can use Wattpad, that much remains true, but anyone who uses Wattpad in a way that is contrary to our guidelines will always run the risk of coming to the attention of Wattpad's Trust and Safety team. 
            
            I hope that clarifies things. 
            Regards,  Gavin
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