What Are the Best Practices for Implementing Generative AI in Contact Centers?

Generative AI in contact centers employs machine learning to create human-like responses, enhancing customer interactions. It generates natural language based on patterns in data, enabling personalized and efficient communication. By automating routine tasks and providing contextual support, it optimizes service quality and fosters customer satisfaction.

https://vizioconsulting.com/exploring-the-infusion-of-gen-ai-and-aws-in-call-centers/
https://vizioconsulting.com/aws/aws-glue/