Ominous feeling

After a few more customers came and left it was time to close. I turned to clean my station and count the money made today when the bells jingles. With a tired sign I turned to take the customers order

"Hello, how may I help you?" I said looking at the computer screen ready to take the order.

"It's best to look someone in the eyes when talking." A deep and heavy Italian accented voiced said.

"S-sorry that was really r-rude of me. How may I help you?" I embarrassedly stutter

"Hmm that's way better Tesoro" his voice made shivers go down my spine. Weird.