Ithelpdesk Stories

We are an IT MSP company that specializes in IT consulting, help desk support, cybersecurity, cloud computing, data backup, and compliance in the USA.

Here the list of the best 7 Key features of help desk: . Serving as a single point of contact for IT support. . Track all incoming incidents. . Automating ticket tracking, routing, and email notifications. . Contributing crucial incident and service request management. . Some areas/applications are supported by speciality groups outside of the help desk. . Giving Levels 1 and 2 support and pass incident ownership if escalation is needed. . Performing basic self-service options for end-users.

Rattle Tech is a leading chatbot development company that provides IT helpdesk chatbot empowered with the latest technologies. We can provide helpful information on the agent side of an IT helpdesk, or uncover insights based on customer conversations and ratings.