31westglobalservices
Here the list of the best 7 Key features of help desk:
. Serving as a single point of contact for IT support.
. Track all incoming incidents.
. Automating ticket tracking, routing, and email notifications.
. Contributing crucial incident and service request management.
. Some areas/applications are supported by speciality groups outside of the help desk.
. Giving Levels 1 and 2 support and pass incident ownership if escalation is needed.
. Performing basic self-service options for end-users.